Food supplement - not a medicine. Sold by Vityn Naturals Ltd, Auckland, New Zealand.

Return Policy

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Vityn Naturals Ltd is committed to fair and transparent trading. This Return Policy sets out your rights and our process for returns and refunds in accordance with the New Zealand Consumer Guarantees Act 1993 and Fair Trading Act 1986.

1. 14-day return period

You may return Vityn Energy Essentials within 14 days of delivery if the product is unopened and undamaged. The 14-day period begins on the day the product is delivered to your address.

2. Condition of returned goods

To be eligible for a return, the product must be:

  • In its original, sealed packaging (seal intact, not opened).
  • Undamaged and in resaleable condition.
  • Accompanied by proof of purchase (order reference or delivery note).

Opened products: Under applicable consumer protection legislation, food supplements with a broken seal cannot be returned for hygiene reasons unless the product is defective. This exception does not affect your statutory rights in the case of a faulty or misdescribed product.

3. How to arrange a return

  1. Email us at info@wristexpel.shop within 14 days of delivery, stating your name, order reference and reason for return.
  2. We will reply with return instructions and the return address within 2 business days.
  3. Package the product securely and send it to the address we provide.
  4. We recommend using a tracked shipping service, as we cannot be held responsible for items lost in transit.

4. Cost of return shipping

Return shipping costs are at your expense, except where the product is defective, damaged in transit, or not as described - in which case we will cover the return shipping cost.

5. Refunds

Once we receive and inspect the returned product, we will process your refund within 14 business days. As payment is made on delivery in cash or card, refunds will be made by bank transfer or by arrangement. We will contact you to confirm refund details.

6. Cancellation before dispatch

You may cancel your order at no cost at any time before the order is dispatched. Simply inform our team during the phone confirmation call, or contact us by email. If you choose not to accept the parcel on delivery, your order will be cancelled automatically and no charge will apply.

7. Faulty or misdescribed products

If the product you receive is faulty, damaged, or not as described, your statutory rights under the Consumer Guarantees Act 1993 apply in full. Please contact us immediately and we will arrange a replacement or full refund, including return postage costs.

8. Contact

Vityn Naturals Ltd · 47 Shortland Street, Auckland CBD 1010, New Zealand
Email: info@wristexpel.shop · Phone: +64 9 302 4871
Support hours: Monday-Friday 9:00-17:00 NZST